We provide comprehensive Aftersales Support where needed. We believe in gaining customers for life and because of this we promise to look after you in the event of any failure.
Frövi products are being used every day in challenging environments. If you have an issue with any product, we want to know about it.
We pride ourselves not just in solving problems quickly, but in how we treat our customers throughout the process.
Regular maintenance is necessary to ensure long term durability for any product, ensuring customer satisfaction. All products should be closely inspected each month and any loose screws or bolts should be tightened. If any item shows any signs of structural failure please remove from service immediately and contact your Frövi distributor.
Leather
Carefully vacuum any debris within the seams of the leather where dust becomes trapped. You can use a soft brush and then wipe down the chair with a dry lint free microfibre cloth If the leather is dirty you can clean leather with a mild solution of detergent and water. Ensure you remove any excess water immediately and dry with a lint free cloth For any colour matching or more invasive cleaning then contact a professional leather care specialist.
This Safe Felt reduces bacteria up to 99.9%, is effective against viruses, reduces cross-contamination and is easier to keep surfaces hygienically clean.
Screen Cleaning Options:
Adhesive Pad Removal:
Cork
Dirt and dust can become entrapped in the surface of the cork, vacuum or sweep frequently to keep the finish on the cork as good as new. If the cork needs a more thorough clean, use a gentle, non-abrasive detergent – preferably one designed for cork – and a damp cloth. Spray the cleaner onto the cork lightly and with a dry cloth immediately dab the area to prevent the moisture from seeping into the cork.Plastic Feet
Inspect regularly and replace any worn plastic feet inserts.No guarantee can be made of exact matching of any wood items, and any variation in colour, texture or grain are not considered defects as this is a natural product. Matching of colours between different batches is also not guaranteed, as wood finishes will age with time and exposure to sun light.
Beech furniture is exclusively designed for indoor use and should not be exposed to increased humidity.
Wood products can be cleaned with a water soluble solution to remove any build-up of grease and grime (remove any excess water immediately).
Wood products should not be subject to extreme temperatures, particularly, moisture and direct sun light.
To prevent staining always use coasters for glasses, cups/flower pots and vases.
Lacquered wooden legs and tops – Clean with a damp lint free microfibre cloth. Avoid using furniture polishes on veneer and solid wood oiled/lacquered surface finishes.
Oiled wooden legs and surfaces – Oiled wood care despite having already been pre-oiled, as best practice, we would also recommend that you oil the furniture surface on a six month to yearly basis depending on its usage.
Cleaning oiled wood: to clean the wooden furniture, simply wipe down with a soft, barely damp lint free cloth to remove any dust. Avoid using furniture polishes on veneer/solid wood or oiled surfaces.
Only use a good quality oil to ensure the product remains protected.To prevent staining always use coasters for glasses, cups/flower pots and vases.
Fenix
A Fenix top surface should be cleaned regularly but does not require any special maintenance other than a damp lint free cloth or paper towel, please ensure no abrasive products are to be used in the cleaning process.
Useful Cleaning Advice:
For the best results when cleaning Fenix, it is important to remember the following advice:
Forbo
A Forbo top surface should be regularly maintained with a damp cloth neutral cleaner [Natural soap or waxes eg; Forbo Monel ratio 1;10] as required. It is important to remove spots, stains and spillages as soon as possible to prevent them from penetrating into the material.
Recommended Care Products:
For regular cleaning and stain removal use a pH neutral detergent such as M2 Care Ultra, a pH neutral anti-bacterial cleaning solution. For periodic maintenance Forbo recommend M2 Care Desktop Maintainer.
Both of the products above are available from the Wrennalls Group. Please tel. 01772 435739 for further information or visit: https:// www.cleanerswarehouse.co.uk
MFC & Laminate Tops
Worktops manufactured in MFC or Laminate Surfaced Board, most types of stain can be removed from the board finish. However, general cleanliness is achieved by light dusting, or wiping with a damp cloth. For stubborn stains on the work surface use a mild detergent but wipe excess fluid from the work surface as soon as possible.
Do not use any abrasive materials to clean the tops.
General Cleaning:
Clean the panel surface using water and a damp cloth, alternatively try a common cleaning agent WITHOUT abrasive components. Always rinse and dry the panel after cleaning. Do not allow the panels to remain soaked or standing in water for any period of time. Furniture polishes and similar treatments are to be avoided as they tend to create a film on the surface. If components have been jointed with exposed edges, ensure these are sealed using a waterproof sealant during installation.
Persistent Contamination:
Clean the panel using hot water, clean cloths/ paper towels. A normal cleaning agent can be used WITHOUT abrasive components, washing powders (especially heavy duty detergent), liquid or hard soaps. Wipe over the dirt with the cleaning solution, or let it soak according to the degree of soiling, then wash away with clean water and dried using either an absorbent lint free cloth or paper towels to prevent streaking. This process should be repeated if the stain persists.
Cleaning Advice & Tips:
All Frövi products carry a five year structural warranty. Any defects in material specified by the customer such as fabrics, laminates and veneers which are not manufactured by Frövi, will be subject to the original manufacturer’s warranty terms & conditions.
For the full warranty, please contact [email protected].
Frövi warrants to the original purchaser that its products are free from defects in materials and workmanship for a period of ten (10) years from date of delivery, with some exceptions. The warranty applies to single shift, standard commercial usage, defined as a standard eight (8) hour day, forty (40) hour week for users weighing up to 300 lbs and covers products delivered in North America.
For the full warranty, please contact [email protected].